Android

How to deal with Skype Echo Problems on Galaxy S20

How to deal with Skype Echo Problems on Galaxy S20

Does your Skype Galaxy S20 application resound? If the sound during your Skype call seems to be repeated or reflected back, then it’s likely related to the Skype echo problem. Hearing this echo can be distracting and can affect overall Skype calls. If you want to do basic troubleshooting before contacting Skype support, I have mapped out a number of solutions you can try. The steps outlined below specifically apply to the Skype Galaxy s20 application. Read on to learn how to handle Skype echo problems on galaxy s20.

Why do Skype calls echo?

Echo during Skype calls can be caused by the microphone used which takes audio output from the speaker. Apart from microphones and speakers, poor quality audio equipment used and improper audio system settings on the device are also some other possible causes. In the worst case, echo is a direct indication of broken hardware. Before choosing to replace and / or procure hardware, there are some adjustments that you can try to eliminate all causes associated with software. Scroll down to find out what your choices are.

Suggested solution to deal with Skype echo problems on the Galaxy S20

Time Required: 10 minutes

The following methods will help you rule out common factors that trigger echoes during Skype calls.

1. Test the sound quality with Skype’s Echo.

Skype has a built-in feature that is used to check and test whether your sound and microphone are functioning properly on Skype. To use this feature, you can install a test call to the Skype-Echo-friendly assistant, otherwise known as Echo / Voice Test Service. When the call to Echo starts, you will be asked to record a message and then play it to measure whether the sound is good or not.

Here’s how to use Echo in the Skype application:
1. Open the Skype application on your mobile.
2. From the main Skype application screen, scroll down to the lower right corner then tap Contacts.
3. Tap Echo / Voice Test Service from your contact list.
4. Then tap the Phone icon in the upper right corner of the screen to call Echo.
The test call to Echo will then be the committee. Just listen to the audio and follow the next instructions.

If you can’t hear the Echo sound, check your speaker or headphone and make sure it’s functional. If you use a separate microphone, speaker or headset, make sure everything is properly plugged in and turned on.
If your recorded message sounds good, then the problem might be with the other end connection or playback device. In this case, you can ask someone else to try the Echo test call in the end.

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2. Decrease or manage the volume level.

Sometimes, adjusting the volume to the highest level can produce echoes during phone calls. To rule this out, try to lower the volume of your cellphone or someone else’s device and see if it helps.
If you use an external microphone and speaker, try reducing the microphone volume level by 50 percent or turning off the mic amplifier option.
Also try asking the other person you are calling to decrease the playback volume of the device.

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3. Manage your phone’s voice settings / activate Dolby Atmos.

Galaxy S20 has built-in features that are designed primarily to improve quality and sound effects. This sound feature is called Dolby Atmos. Activating this feature can cause you to experience audio breakthroughs for media playback. It also provides the best audio for movies, balances all music sounds and makes loud and clear sounds on your device.

Activating this feature can therefore be the key to eliminating echoes during Skype calls.

Here’s how to activate this sound feature on your Galaxy S20:
1. Open Settings.
2. Tap Sound and vibration.
3. Select Sound in Sound mode.
4. Scroll down and tap Quality and sound effects.
5. Switch the switch next to Dolby Atmos to the ON position.
6. To adjust individual audio settings, tap Dolby Atmos then select one from Automatic, Movie, Music, Sound.

By default, Automatic is selected. You can change this and choose Sound to see if it will produce positive results for your next Skype call.

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Tool

  • Android 10
  • One UI 2.0 and newer

Material

  • Galaxy S20

Other Suggestions

  • Check the Skype Status page for ongoing problems that might affect Skype calls. If there is, then that could be the main reason behind the annoying echo that you hear during a Skype call.
  • Check and make sure that your cell phone has a fast and stable internet connection. This shows the need for a strong Wi-Fi signal. Streaming video and audio applications including Skype usually require a fast internet connection to function as intended.
  • Try using another headset or headphone instead of traditional speakers and microphones. Doing so will help you determine whether the problem is with the built-in audio system of the phone or not.
  • Stopping other downloads or online applications during Skype calls can also help fix the problem, especially if slow bandwidth is the underlying cause. This is usually required if your internet connection via cellular data and bandwidth is limited.
  • Close all other applications that can interfere with your call and ultimately trigger Skype echoes. Some applications that are left open or run in the background might cause problems with Skype.
  • Also make sure you are using the latest version of the Skype application. If not, then you can continue and install the Pending Updates for Skype application on your Galaxy S20.

Don’t forget to do a Skype call test after implementing each of the solutions mentioned above to determine whether the problem has been fixed.

If none of these methods work and still hears an echo during a Skype call, the next thing you should get rid of is hardware related problems.

For more advanced Skype audio troubleshooting procedures, you can seek further assistance from Microsoft Skype Support.

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